ProficioBank Privacy Policy

FACTS

This Privacy Notice (“Notice”) is being made by Proficio Bank (“Proficio”).

What does Proficio do with your personal information?

Why?

Federal law requires us to tell you how we collect, share and protect your information. Federal law gives consumers the right to limit the ability of financial institutions to share your information. Proficio provides this information to all customers on an annual basis.

What?

Through our normal course of business we obtain nonpublic, personal information about you which we use to reach or goal of providing the highest level of service to our customers. Examples of this information include:

  • Information you provide on applications or in communications with us, such as your name, address, employment information, date of birth, credit history and social security number;
  • Information about your transactions with us, our affiliates and others, such as your account balance, fees, payments, withdrawals, deposits and information about the parties to whom you make payments;
  • Information from consumer reporting agencies about your credit history and creditworthiness; and
  • Information from public sources such as telephone directories and government records.

Who?

Proficio Bank may share the information discussed above with Affiliates and Non Affiliated Third Parties and to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. Our Affiliates and examples of Non-Affiliates are provided under “Definitions”.

How?

All financial companies need to share customer information in order to engage in the normal course of business, such as:

  • To process transactions.
  • To maintain customer accounts.
  • To report to credit bureaus.

Listed below are reasons financial companies may share customer personal information, if Proficio chooses to share, and if you can limit this sharing.

Reasons we may share your personal information Does Proficio share? Can you limit this sharing?

For the normal course of our business – to process your transactions, maintain your account, perform payment billing and payment processing, provide technical support, and report to the credit bureaus

Yes No

For our marketing purposes – to offer you our products and services

Yes No

For joint marketing with other financial companies

Yes Yes

For our affiliates’ normal course of business – information about your transactions and experiences

Yes Yes

For our affiliates to market to you

Yes Yes

For non-affiliates to market to you

Yes Yes

Sharing Practices

How Proficio Collects Information

We collect nonpublic, personal information through the events that occur in the normal course of business, such as:

  • Opening accounts, processing deposits and withdrawals, loan applications, and payments.

We also obtain information from other entities such as credit bureaus, affiliates, and other companies.

How Proficio Protects Your Information

We maintain policies and procedures that are designed to keep your information confidential and secure. Access to your personal information is highly restricted and access is only granted to those employees and other parties who require that information to provide you with services on our behalf. These service providers have agreed in writing to maintain the same level of confidentiality and security that we do. We maintain physical, electronic and procedural safeguards, in compliance with applicable laws, regulations and industry standards, to secure your private information.

How Can I Limit The Sharing Of My Information?

If you would like to limit the sharing of your information by Proficio, contact us using one of the methods provided below. Unless we receive your request to opt out of information sharing we may begin sharing your information 30 days from this notice. You may contact us any time to limit the sharing of your information. (Note: CA & VT residents must opt-in for this sharing)

Definitions

Normal Course of Business

Actions that are needed by financial institutions in order to run their business and maintain customer accounts, examples are:

  • Processing transactions, mailing, and auditing services.
  • Providing information to the credit bureaus.
  • Responding to court orders and legal investigations.

Affiliates

Companies that are under the same ownership or control.

  • Our affiliates are NHB Holdings, Inc. and its affiliates.

Non-Affiliates

Companies that are not related through ownership or control, examples include:

  • Business partners who may provide financial and insurance products and services.
  • Financial service providers who provide billing and payment processing.
  • Non-financial companies such as direct marketers.
  • Credit Bureaus.
  • Other persons, companies, or government entities as permitted or required by law.

Joint Marketing

Companies that perform marketing services on our behalf or other financial institutions with whom we jointly offer, endorse, or sponsor a financial product or service . When we have a joint marketing arrangement, we have entered into a contractual agreement with the third party that prohibits the third party from disclosing or using the information other than to carry out the purposes for which we disclosed the information.

Limiting The Sharing Of My Information

If you wish to limit the sharing of your information, email us at privacy@proficiobank.com or call us at 1-866-404-4111 and inform us of your selections in the following areas (your choices will apply to all individuals on the account):

  • Do not share information about my creditworthiness with your affiliates for their everyday business purposes.
  • Do not allow your affiliates to use my personal information to market me.
  • Do not share my personal information with non-affiliates to market their products and services to me.

Sharing My Information
(For California and Vermont residents only)

If you wish to receive marketing information from our affiliates and non affiliates, email us at privacy@proficiobank.com or call us at 1-866-404-4111 and inform us of your selections in the following areas (your choices will apply to all individuals on the account):

  • You may share information about my creditworthiness with your affiliates for their everyday business purposes.
  • You may allow your affiliates to use my personal information to market me.
  • ou may share my personal information with non-affiliates to market their products and services to me.